Arrowstreet believes that user interaction and engagement are the foundation to creating spaces that perform as designed. Occupants of identical buildings can affect annual energy consumption by as much as 300-400 percent based on their unique use of a space. Understanding how occupants use a building, and gaining their commitment to energy conservation goals is key to the overall performance of that building. When design concurrently meets users’ programmatic needs and supports energy conservation a culture of positive energy behavior is created. The first step is to create a plan of engagement that spans from the pre-design phase through construction and post-occupancy. The following steps support the implementation of the plan. Arrowstreet has a proven track record in partnering with developers and schools to create training/communication tools that engage users at every level.