Logan Airport Remote Terminal at Framingham

Massport’s Framingham Logan Express facility is one of the agency’s most heavily used suburban access points, serving MetroWest travelers along Route 9. As Logan Airport continues to experience increasing pressure on its roadways, curbsides, terminals, and security checkpoints, Massport sought to test a new model for regional airport access: a remote terminal that would allow eligible passengers to begin the airport process before arriving at Logan.

The Framingham Remote Terminal pilot brings key pre-flight steps to an existing Logan Express site, allowing eligible Boston Logan passengers to check in, drop bags, and complete TSA security screening in Framingham before boarding a secure Logan Express bus to the airport. Upon arrival at Logan, passengers are dropped off beyond the security checkpoint and can continue directly to their gate. As the first facility of its kind in the United States, the project required both a new building and a new passenger experience, one that could guide travelers through an unfamiliar process with confidence.

The terminal itself was purpose-built within a tightly constrained site, bounded by existing curb infrastructure, a power easement, and municipal borders, leaving a precise footprint within which every element had to work harder. That constraint shaped Arrowstreet’s approach. The Experience Design team developed the graphics, signage, and wayfinding strategy with particular attention to how passengers would read and move through a compact, sequenced environment. Each touchpoint, from arrival and check-in to baggage drop, security screening, and boarding, was designed to feel intuitive and calm, reducing friction in a process that was, by definition, unfamiliar.

Because this is a pilot program with direct implications for future remote terminal sites across the region, legibility and replicability were embedded into the design thinking from the start. The signage and environmental graphics system was developed to support Massport’s broader vision of a distributed airport network, one where the front door to Boston Logan can exist well beyond the airport’s physical campus.

Located off Route 9, the Framingham facility transforms an established regional transportation hub into a more seamless point of entry for passengers across MetroWest and beyond.